Refund and Returns Policy

Return, Exchange & Refund Policy

At Muhoort Enterprise, we value your trust and strive to ensure a smooth shopping experience. Please read our policy carefully to understand how returns, exchanges, and refunds are handled.

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1. Eligibility for Returns & Exchanges

– Products can be returned or exchanged within 7 days of delivery.

– Items must be:

  – Unused, unworn, and unwashed.  

  – In original packaging with tags/labels intact.  

  – Accompanied by proof of purchase (order ID/invoice).  

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2. Non-Returnable Items

– Innerwear, socks, and hygiene-sensitive products.  

– Customized or altered items.  

– Clearance or final-sale products.  

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3. Exchange Policy

– Exchanges are allowed for size, color, or defective product.  

– If the requested size/color is unavailable, customers may choose:  

  – Store credit (valid for 90 days).  

  – Refund as per refund policy.  

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4. Refund Policy

– Refunds are processed only after inspection of returned items.  

– Refund method:  

  – Prepaid orders → Refunded to original payment mode.  

  – COD orders → Refunded via bank transfer/UPI.  

– Processing time: 7–10 business days after approval.  

– Shipping charges are non-refundable unless the product is defective/damaged.  

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5. Return Process

1. Initiate request via our website or customer support.  

2. Pack the product securely with invoice.  

3. Handover to courier partner or ship to the provided return address.  

4. Confirmation will be shared once the product passes quality check.  

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6. Damaged or Defective Products

– If you receive a damaged/defective item:  

  – Report within 48 hours of delivery with photos.  

  – Eligible for free replacement or full refund.  

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7. Contact Us

For any queries or assistance, please reach out:  

– 📧 Email: shop@muhoort.in  

– 📞 Phone: +91-7979948891  

– 🏢 GSTIN: 10HQSPS7415G1ZH